Language configuration decides which languages your workspace operates in, and which of those each brand supports. It affects the chatbot, the knowledge base, automated emails, templates and the IVR — anywhere Pleased speaks to a customer on your behalf.
How it is structured
There are two levels:
Workspace — The languages available across the workspace.
Brand — Which of those languages a given brand supports, and which is its default.
A brand can only use languages enabled at workspace level.
Configure workspace languages
- Go to Settings.
- Open Language Configuration.
- Select the languages your workspace should support.
- Save.
- The number of languages you can enable depends on your plan. If a language you need is unavailable, your plan limit has been reached.
Configure a brand's languages
- In Language Configuration, select the brand.
- Choose its supported languages from those enabled at workspace level.
- Set the brand's default language — used when a customer's language is unknown or unsupported.
- Save.
What language configuration affects
- Chatbot — Bot messages and greetings are written per language.
- Knowledge base — Articles carry a version per language; the portal serves the reader's language.
- Automated emails — Ticket triggers and automations send in the language attached to the email configuration.
- Templates — Written per language so agents insert the right one.
- IVR — Voice prompts are recorded or configured per language.
Removing a language
Removing a language from a brand hides content in that language from customers. Existing translated content is not deleted, but it stops being served — so check what you would be hiding before removing anything from a live brand.
Good practice
- Enable a language only when you can actually support it. A half-translated help centre reads worse than one clearly in a second language.
- Set the default deliberately — it is the fallback every unrecognised visitor gets.
- Translate the high-traffic content first. Your top ten articles cover most of the demand.
- Keep translations in step. When you update the source article, update its translations; the chatbot answers from whatever is published.