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Use Manage Categories to rename them, change visibility, delete empty ones, and keep the structure easy to scan.\u003C\u002Fp>\u003Cp>Categories must be empty before they can be deleted. Move or delete the articles and sections inside first - that constraint stops content disappearing by accident.\u003C\u002Fp>\u003Cp>Each brand and each language has its own set of categories. 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Making a category internal removes it from customer view along with everything in it.\u003C\u002Fp>\u003Cp>Internal categories are not a security boundary - do not use them for anything sensitive.\u003C\u002Fp>\u003Ch2>Delete a category\u003C\u002Fh2>\u003Col>\u003Cli>Select the delete icon beside the category.\u003C\u002Fli>\u003Cli>Confirm.\u003C\u002Fli>\u003C\u002Fol>\u003Cp>If delete is blocked, the category still has articles or sections in it. Move or delete those first. Before emptying a category, check what is in it - an article with steady traffic is usually worth moving rather than deleting.\u003C\u002Fp>\u003Ch2>Reviewing the structure\u003C\u002Fh2>\u003Cp>Worth doing every few months:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cstrong>Categories nobody visits\u003C\u002Fstrong> - either badly named, or content customers do not need. Article analytics tells you which.\u003C\u002Fli>\u003Cli>\u003Cstrong>Categories holding almost everything\u003C\u002Fstrong> - too broad. Split them into sections, or into separate categories.\u003C\u002Fli>\u003Cli>\u003Cstrong>Categories holding one article\u003C\u002Fstrong> - merge them into something broader.\u003C\u002Fli>\u003Cli>\u003Cstrong>Names that have drifted\u003C\u002Fstrong> - the product changed, the category name did not.\u003C\u002Fli>\u003Cli>\u003Cstrong>Structures that differ across languages\u003C\u002Fstrong> where the content is the same — inconsistent navigation confuses returning customers.\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>Copying categories to another brand\u003C\u002Fh2>\u003Cp>Categories and their articles can be copied between brands with Copy to:\u003C\u002Fp>\u003Col>\u003Cli>Open the Knowledge Base for the source brand.\u003C\u002Fli>\u003Cli>Select Copy to.\u003C\u002Fli>\u003Cli>Select the destination brand.\u003C\u002Fli>\u003Cli>Confirm.\u003C\u002Fli>\u003C\u002Fol>\u003Cp>The structure and article states are preserved. 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