[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"initial-data":3,"kb:search:disabled":33,"kb:sectionPath:null:null:en":36,"kb:categories:1:en":37,"kb:brandArticles:1:0:en":53,"kb:articleDetails:93:en":76,"kb:categoryDetails:3:en":110,"kb:subSections:9:en":125,"kb:sectionArticles:9:0:500:en":126},[4,14],{"theme":5,"assets":11},{"color-primary":6,"color-page-bg":7,"color-page-bg-dark":8,"color-content-bg":7,"color-content-bg-hover":9,"color-text-default":10},"#e51728","#ffffff","#121212","#f6f9fc","#0a2540",{"logo":12,"favicon":13},"\u002Fknowledge-base\u002Fpleased-logo.svg","\u002Fknowledge-base\u002Fpleased-favicon.svg",[15],{"name":16,"code":17,"url":17,"displayOrder":18,"isActive":19,"inboundEmailDomains":20,"outboundEmailDomain":20,"publishSettings":21,"id":18},"Pleased","pleased",1,true,"@pleased.com",{"KB":22,"CHATBOT":29},{"publishedLanguages":23,"defaultLanguage":28},[24],{"name":25,"nameLocal":26,"locale":27},"English*","English","en",{"name":25,"nameLocal":26,"locale":27},{"publishedLanguages":30,"defaultLanguage":32},[31],{"name":25,"nameLocal":26,"locale":27},null,{"data":34,"total":35},[],0,[],[38,43,47,51],{"id":39,"brandId":18,"position":39,"title":40,"description":41,"titleTranslated":32,"descriptionTranslated":32,"isActive":19,"language":27,"englishVersion":19,"isInternal":42},3,"Getting Started","Getting Started with Pleased",false,{"id":44,"brandId":18,"position":44,"title":45,"description":46,"titleTranslated":32,"descriptionTranslated":32,"isActive":19,"language":27,"englishVersion":19,"isInternal":42},5,"Ticket Management","Test 2",{"id":48,"brandId":18,"position":49,"title":50,"description":50,"titleTranslated":32,"descriptionTranslated":32,"isActive":19,"language":27,"englishVersion":19,"isInternal":42},17,15,"Creating a Knowledge Base",{"id":49,"brandId":18,"position":48,"title":52,"description":52,"titleTranslated":32,"descriptionTranslated":32,"isActive":19,"language":27,"englishVersion":19,"isInternal":42},"Release Notes",{"content":54,"number":35,"size":72,"totalElements":44,"pageable":73,"last":19,"totalPages":18,"sort":75,"first":19,"numberOfElements":44,"empty":42},[55,58,61,64,68],{"id":56,"brandId":18,"sectionId":32,"categoryId":39,"categoryName":32,"categoryNameTranslated":32,"title":57,"titleTranslated":32,"position":56,"isDraft":42,"isPromoted":19,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":42,"isPriority":42},70,"Install the Pleased Chat Widget on your website",{"id":59,"brandId":18,"sectionId":44,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":60,"titleTranslated":32,"position":59,"isDraft":42,"isPromoted":19,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":42,"isPriority":42},71,"Setting up inbound emails",{"id":62,"brandId":18,"sectionId":44,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":63,"titleTranslated":32,"position":62,"isDraft":42,"isPromoted":19,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":42,"isPriority":42},72,"Setting up outbound emails",{"id":65,"brandId":18,"sectionId":66,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":67,"titleTranslated":32,"position":65,"isDraft":42,"isPromoted":19,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":42,"isPriority":42},82,9,"Inviting teammates",{"id":69,"brandId":18,"sectionId":66,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":70,"titleTranslated":32,"position":71,"isDraft":42,"isPromoted":19,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":42,"isPriority":42},104,"Configuring your Chatbot",93,10,{"sort":74,"offset":35,"pageNumber":35,"pageSize":72,"paged":19,"unpaged":42},{"sorted":19,"empty":42,"unsorted":42},{"sorted":19,"empty":42,"unsorted":42},{"article":77,"sections":85,"category":89,"relatedArticles":90,"relatedTagsArticles":109},{"id":71,"brandId":18,"sectionId":66,"categoryId":32,"title":78,"body":79,"keywords":32,"position":80,"isCommentDisabled":32,"isDraft":42,"isPromoted":42,"upvotes":32,"downvotes":32,"isActive":19,"language":27,"englishVersion":19,"createdAt":81,"createdBy":82,"updatedAt":83,"updatedBy":72,"tags":32,"includeForAi":19,"authorName":84},"Customising your Chatbot","\u003Ch1>Customising your Chatbot\u003C\u002Fh1>\u003Cp>Chatbot themes control how the chat widget looks, including logos, colours, typography and the copy on each page. Done well, the widget reads as part of your product rather than something bolted on.\u003C\u002Fp>\u003Cp>Themes are configured \u003Cstrong>per brand\u003C\u002Fstrong>. A live preview sits beside the editor so you can see the widget as your customers will.\u003C\u002Fp>\u003Cp>You can create \u003Cstrong>multiple themes per brand\u003C\u002Fstrong> and switch between them, useful for seasonal styling, or for testing a new look before committing to it.\u003C\u002Fp>\u003Ch2>Before you begin\u003C\u002Fh2>\u003Cp>You need:\u003C\u002Fp>\u003Cul>\u003Cli>To be a \u003Cstrong>workspace administrator\u003C\u002Fstrong>. Chatbot theme is only listed for administrators.\u003C\u002Fli>\u003Cli>At least one brand configured\u003C\u002Fli>\u003Cli>The chat widget installed, if you want to check the result on your site. See \u003Ca href=\"https:\u002F\u002Fsupport.pleased.com\u002Fknowledge-base\u002Farticle\u002F70?brandId=1&category=3\" rel=\"noopener noreferrer\" target=\"_blank\">Setting up the chat widget\u003C\u002Fa>.\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>Step 1 — Open Chatbot theme\u003C\u002Fh2>\u003Col>\u003Cli>Go to \u003Cstrong>Chat\u003C\u002Fstrong>.\u003C\u002Fli>\u003Cli>Select \u003Cstrong>Chat Settings\u003C\u002Fstrong>.\u003C\u002Fli>\u003Cli>Select \u003Cstrong>Chatbot theme\u003C\u002Fstrong>.\u003C\u002Fli>\u003Cli>Choose the \u003Cstrong>brand\u003C\u002Fstrong> you are customising from the brand selector.\u003C\u002Fli>\u003Cli class=\"ql-indent-1\">The editor has two tabs on the right: \u003Cstrong>Page Settings\u003C\u002Fstrong> and \u003Cstrong>Theme Settings\u003C\u002Fstrong>. Theme Settings holds the shared look of the widget. Page Settings holds the wording and per-page overrides.\u003C\u002Fli>\u003C\u002Fol>\u003Ch2>Step 2 — Create or select a theme\u003C\u002Fh2>\u003Cp>On the \u003Cstrong>Theme Settings\u003C\u002Fstrong> tab, use the theme dropdown to select an existing theme. The published theme is marked with a check.\u003C\u002Fp>\u003Cp>To add another theme:\u003C\u002Fp>\u003Col>\u003Cli>Open the theme menu (the three-dot button next to the dropdown).\u003C\u002Fli>\u003Cli>Select \u003Cstrong>Add New Theme\u003C\u002Fstrong>.\u003C\u002Fli>\u003Cli>Enter a unique theme name.\u003C\u002Fli>\u003Cli>Optionally choose an existing theme to \u003Cstrong>duplicate properties from\u003C\u002Fstrong>. Leave this as \u003Cstrong>None\u003C\u002Fstrong> to start from the default.\u003C\u002Fli>\u003Cli>Tick \u003Cstrong>Apply theme to chatbot?\u003C\u002Fstrong> if this theme should become the one customers see.\u003C\u002Fli>\u003Cli>Select \u003Cstrong>Create Theme\u003C\u002Fstrong>.\u003C\u002Fli>\u003Cli class=\"ql-indent-1\">Theme names must be unique within the brand.\u003C\u002Fli>\u003C\u002Fol>\u003Ch2>Step 3 — Configure Theme Settings\u003C\u002Fh2>\u003Cp>Work through the blocks on the Theme Settings tab. Changes appear in the preview as you edit.\u003C\u002Fp>\u003Cp>Set the theme up first, then move on to individual pages. Saving colour changes on the theme \u003Cstrong>overrides the matching colours on every page\u003C\u002Fstrong>.\u003C\u002Fp>\u003Ch3>Brand Assets\u003C\u002Fh3>\u003Cp>\u003Cstrong>Brand Logo\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>The logo at the top left of the home page. Prefer PNG or SVG at \u003Cstrong>125 × 25\u003C\u002Fstrong>. Maximum file size is 1 MB\u003C\u002Fp>\u003Cp>\u003Cstrong>Chatbot Chat Icon\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>The avatar shown beside chatbot messages. Prefer PNG or SVG at \u003Cstrong>48 × 48\u003C\u002Fstrong>. Maximum file size is 1 MB\u003C\u002Fp>\u003Cp>\u003Cstrong>Chatbot Button Icon\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>The floating launcher customers click to open the widget. Prefer PNG or SVG at \u003Cstrong>48 × 48\u003C\u002Fstrong>. Maximum file size is 1 MB\u003C\u002Fp>\u003Cp>\u003Cstrong>Background\u003C\u002Fstrong> (under Chatbot Button Icon)\u003C\u002Fp>\u003Cp>The colour behind the launcher icon\u003C\u002Fp>\u003Ch3>Text Styles\u003C\u002Fh3>\u003Cp>Each text type has its own \u003Cstrong>Font\u003C\u002Fstrong>, \u003Cstrong>Style\u003C\u002Fstrong> and \u003Cstrong>Size\u003C\u002Fstrong>.\u003C\u002Fp>\u003Cp>Text type\u003C\u002Fp>\u003Cp>Typical use\u003C\u002Fp>\u003Cp>\u003Cstrong>Heading 1\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Largest titles\u003C\u002Fp>\u003Cp>\u003Cstrong>Heading 2\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Section titles\u003C\u002Fp>\u003Cp>\u003Cstrong>Heading 3\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Smaller headings\u003C\u002Fp>\u003Cp>\u003Cstrong>Heading 4\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Lowest-level headings\u003C\u002Fp>\u003Cp>\u003Cstrong>Main Text\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Body copy\u003C\u002Fp>\u003Cp>\u003Cstrong>Subtext\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Captions and secondary labels\u003C\u002Fp>\u003Cp>Available fonts: \u003Cstrong>Roboto\u003C\u002Fstrong>, \u003Cstrong>Arial\u003C\u002Fstrong>, \u003Cstrong>Helvetica\u003C\u002Fstrong>, \u003Cstrong>Verdana\u003C\u002Fstrong>, \u003Cstrong>Tahoma\u003C\u002Fstrong>, \u003Cstrong>Trebuchet MS\u003C\u002Fstrong>.\u003C\u002Fp>\u003Cp>Available styles: \u003Cstrong>Normal\u003C\u002Fstrong>, \u003Cstrong>Bold\u003C\u002Fstrong>.\u003C\u002Fp>\u003Ch3>Default Parameters\u003C\u002Fh3>\u003Cp>What it does\u003C\u002Fp>\u003Cp>\u003Cstrong>Fallback User Name\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>The name used when a visitor has not given theirs. The default is \u003Ccode>User\u003C\u002Fcode>\u003C\u002Fp>\u003Ch3>Color Palette\u003C\u002Fh3>\u003Cp>Group\u003C\u002Fp>\u003Cp>Colours\u003C\u002Fp>\u003Cp>\u003Cstrong>Brand\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Primary, Secondary\u003C\u002Fp>\u003Cp>\u003Cstrong>Text\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Primary, Secondary, Tertiary\u003C\u002Fp>\u003Cp>\u003Cstrong>Action\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Primary, Secondary — used on buttons and other interactive elements\u003C\u002Fp>\u003Cp>\u003Cstrong>Background\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Primary, Secondary, Tertiary, Input Field, Disabled\u003C\u002Fp>\u003Cp>\u003Cstrong>Other\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Highlight, Border, Warning, Error\u003C\u002Fp>\u003Ch2>Step 4 — Configure Page Settings\u003C\u002Fh2>\u003Cp>Open the \u003Cstrong>Page Settings\u003C\u002Fstrong> tab when you need to change the wording or styling of a specific widget page. Use the page dropdown in the top bar to switch pages.\u003C\u002Fp>\u003Cp>Theme colours and the brand logo are inherited. A page can override them, but those overrides are replaced the next time you save a colour change on the theme.\u003C\u002Fp>\u003Cp>Pages you can customise:\u003C\u002Fp>\u003Cp>\u003Cstrong>Home Page\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>The first screen, greeting, header, shortcuts and contact options\u003C\u002Fp>\u003Cp>The Home Page greeting supports the \u003Ccode style=\"color: rgba(0, 0, 0, 0.87); background-color: rgb(240, 240, 240);\">{{user.name}}\u003C\u002Fcode> placeholder and simple HTML such as \u003Ccode style=\"color: rgba(0, 0, 0, 0.87); background-color: rgb(240, 240, 240);\"><br>\u003C\u002Fcode> for line breaks.\u003C\u002Fp>\u003Cp>\u003Cstrong>Help Page\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Help links and search\u003C\u002Fp>\u003Cp>\u003Cstrong>Articles Page\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>A single knowledge base article, including feedback and related articles\u003C\u002Fp>\u003Cp>\u003Cstrong>Article Search Page\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Search field and results\u003C\u002Fp>\u003Cp>\u003Cstrong>Chatbot Page\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>The conversation, message bubbles, suggestions, input and the end-chat button\u003C\u002Fp>\u003Cp>\u003Cstrong>Chatbot - Live Chat\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>The sticky banner shown during a live chat\u003C\u002Fp>\u003Cp>\u003Cstrong>Chatbot - Call\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>The sticky banner shown during a voice call\u003C\u002Fp>\u003Cp>\u003Cstrong>Chatbot - Open Request\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>The form used to create a support request\u003C\u002Fp>\u003Cp>\u003Cstrong>Chatbot - Transactions\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Transaction cards and their actions\u003C\u002Fp>\u003Cp>\u003Cstrong>Conversations Page\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>The list of the visitor's previous conversations\u003C\u002Fp>\u003Cp>\u003Cstrong>Conversation Details Page\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>A single past conversation\u003C\u002Fp>\u003Cp>\u003Cstrong>CSAT Page\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>The satisfaction survey after a conversation\u003C\u002Fp>\u003Cp>\u003Cstrong>Login Page\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>The visitor login form\u003C\u002Fp>\u003Cp>\u003Cstrong>Guest Form Page\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>The form shown when a visitor is not logged in\u003C\u002Fp>\u003Cp>\u003Cstrong>Common Modal\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Shared dialogs used across the widget\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>Typical page fields include titles, button labels, placeholder text, and colours for backgrounds, text, borders and icons. Some pages also let you hide a section or point a shortcut at a knowledge base article.\u003C\u002Fp>\u003Ch2>Step 5 — Save and publish\u003C\u002Fh2>\u003Cp>Editing is not enough on its own. Customers only see a change after it is saved \u003Cstrong>and\u003C\u002Fstrong> published.\u003C\u002Fp>\u003Col>\u003Cli>Select \u003Cstrong>Save\u003C\u002Fstrong> at the bottom of the tab you are editing. Fix any validation errors first — Save stays blocked until they are cleared.\u003C\u002Fli>\u003Cli>Select \u003Cstrong>Publish Changes\u003C\u002Fstrong> in the top bar.\u003C\u002Fli>\u003Cli>Tick the themes and pages you are ready to release. Leave anything unfinished unchecked.\u003C\u002Fli>\u003Cli>Select \u003Cstrong>Publish Selected\u003C\u002Fstrong>.\u003C\u002Fli>\u003C\u002Fol>\u003Cp>The current published theme is shown at the top of Theme Settings.\u003C\u002Fp>\u003Cp>If you navigate away with unsaved edits, Pleased warns you before you lose them.\u003C\u002Fp>\u003Ch2>Resetting or deleting\u003C\u002Fh2>\u003Ch3>Reset a theme or page\u003C\u002Fh3>\u003Cp>Use \u003Cstrong>Reset\u003C\u002Fstrong> at the bottom of the tab to restore that theme or page to its default values. Images are left as they are. \u003Cstrong>Reset does not publish.\u003C\u002Fstrong> You still need to \u003Cstrong>Save\u003C\u002Fstrong>, then \u003Cstrong>Publish Changes\u003C\u002Fstrong>.\u003C\u002Fp>\u003Cp>\u003Cstrong>Reset to Default\u003C\u002Fstrong> in the top bar resets \u003Cstrong>all pages\u003C\u002Fstrong> to their defaults and saves them. Images are not affected. You still need to publish afterwards.\u003C\u002Fp>\u003Ch3>Delete a theme\u003C\u002Fh3>\u003Col>\u003Cli>Select the theme in the dropdown.\u003C\u002Fli>\u003Cli>Open the theme menu and select \u003Cstrong>Delete Theme\u003C\u002Fstrong>.\u003C\u002Fli>\u003C\u002Fol>\u003Cp>You cannot delete the last remaining theme. If you delete the published theme, you must choose a replacement to become the active theme.\u003C\u002Fp>\u003Ch2>Troubleshooting\u003C\u002Fh2>\u003Cp>\u003Cstrong>Chatbot theme is missing from Chat Settings.\u003C\u002Fstrong> You need to be a workspace administrator, and the page must be enabled for your workspace. Contact a workspace administrator or Pleased support.\u003C\u002Fp>\u003Cp>\u003Cstrong>The preview looks right, but the live widget has not changed.\u003C\u002Fstrong> Confirm you selected \u003Cstrong>Save\u003C\u002Fstrong> and then \u003Cstrong>Publish Changes\u003C\u002Fstrong>, and that you published the same brand the widget is assigned to.\u003C\u002Fp>\u003Cp>\u003Cstrong>Page colours reverted after I edited the theme.\u003C\u002Fstrong> Saving the colour palette overrides the matching colours on every page. Set the theme first, then adjust individual pages.\u003C\u002Fp>\u003Cp>\u003Cstrong>I cannot delete a theme.\u003C\u002Fstrong> At least one theme must remain. Create another theme first if you want to remove this one.\u003C\u002Fp>\u003Cp>\u003Cstrong>An image will not upload.\u003C\u002Fstrong> Use PNG or SVG, keep the file under 1 MB, and match the preferred size where you can — \u003Cstrong>125 × 25\u003C\u002Fstrong> for the logo and \u003Cstrong>48 × 48\u003C\u002Fstrong> for the chat and button icons.\u003C\u002Fp>\u003Cp>\u003Cstrong>Theme name already exists.\u003C\u002Fstrong> Names must be unique within the brand. Choose a different name.\u003C\u002Fp>",94,"2026-08-21T21:57:43.000+00:00",11,"2026-09-10T13:16:37.000+00:00","Nikita Beslik",[86],{"id":66,"brandId":18,"categoryId":39,"parentSectionId":32,"position":66,"title":87,"description":88,"titleTranslated":32,"descriptionTranslated":32,"sections":32,"articles":32,"isActive":19,"language":27,"englishVersion":19,"isInternal":42},"General Guides","Quick Start Guides",{"id":39,"brandId":18,"position":39,"title":40,"description":41,"titleTranslated":32,"descriptionTranslated":32,"isActive":19,"language":27,"englishVersion":19,"isInternal":42},[91,92,93,96,99,102,105,106],{"id":65,"brandId":18,"sectionId":66,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":67,"titleTranslated":32,"position":65,"isDraft":42,"isPromoted":19,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":42,"isPriority":42},{"id":69,"brandId":18,"sectionId":66,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":70,"titleTranslated":32,"position":71,"isDraft":42,"isPromoted":19,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":42,"isPriority":42},{"id":94,"brandId":18,"sectionId":66,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":95,"titleTranslated":32,"position":94,"isDraft":42,"isPromoted":42,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":42,"isPriority":42},78,"Going 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