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It must be unique within the file and not already used by anyone in your workspace.\u003C\u002Fp>\u003Cp>\u003Cstrong>Role — Mandatory:\u003C\u002Fstrong> The name of an existing role, spelled exactly as it appears in \u003Cstrong>People Configuration &gt; Roles\u003C\u002Fstrong>. Matching is case-sensitive.\u003C\u002Fp>\u003Cp>\u003Cstrong>Phone — Optional:\u003C\u002Fstrong> Phone number. If given, it must be unique within the file and not already used by another user.\u003C\u002Fp>\u003Cp>\u003Cstrong>Groups (Pipe Separated) — Optional:\u003C\u002Fstrong> One or more existing group names, separated by a pipe character.\u003C\u002Fp>\u003Cp>\u003Cstrong>ExternalID — Optional:\u003C\u002Fstrong> Your own identifier for the person — the external client ID from another system. If given, it must be unique within the file and not already used.\u003C\u002Fp>\u003Cp>Rows missing \u003Cstrong>Email\u003C\u002Fstrong> or \u003Cstrong>Role\u003C\u002Fstrong> cannot be imported. Every other column can be left empty.\u003C\u002Fp>\u003Cp>To put someone in more than one group, separate the group names with a pipe:\u003C\u002Fp>\u003Cp>\u003Ccode>Jane Doe,jane.doe@example.com,Agent,,Support|VIP Payments,EMP-1042\u003C\u002Fcode>\u003C\u002Fp>\u003Ch3>3. Upload the file\u003C\u002Fh3>\u003Col>\u003Cli>In the \u003Cstrong>Bulk People Upload\u003C\u002Fstrong> dialog, drag your file into the upload area or browse for it.\u003C\u002Fli>\u003Cli>Check the number of people Pleased detected in the file.\u003C\u002Fli>\u003Cli>Select \u003Cstrong>Save\u003C\u002Fstrong>.\u003C\u002Fli>\u003Cli>Everyone created this way receives the same invitation email as a normal invite, with a password link valid for \u003Cstrong>24 hours\u003C\u002Fstrong>.\u003C\u002Fli>\u003C\u002Fol>\u003Ch3>File requirements\u003C\u002Fh3>\u003Cp>\u003Cstrong>Format\u003C\u002Fstrong> — CSV. 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Examples include an invalid or missing email, unrecognised role, duplicate email\u002Fphone\u002Fexternal ID within the file, or an email\u002Fphone\u002Fexternal ID already in the workspace.\u003C\u002Fp>\u003Cp>\u003Cstrong>Warning\u003C\u002Fstrong> — The person \u003Cstrong>is\u003C\u002Fstrong> created, but something was ignored. For example, if a group name does not exist, the person is created without that group.\u003C\u002Fp>\u003Cp>If some rows succeeded and others failed, the dialog shows \u003Cstrong>Partial Upload\u003C\u002Fstrong> with a per-row list of issues. You can:\u003C\u002Fp>\u003Cul>\u003Cli>Select \u003Cstrong>Save Progress\u003C\u002Fstrong> to keep the people who imported cleanly, then upload a corrected file for the rest.\u003C\u002Fli>\u003Cli>Select \u003Cstrong>Replace file\u003C\u002Fstrong> to discard the attempt and upload a fixed file instead.\u003C\u002Fli>\u003Cli>If the file exceeds your seat limit, Pleased tells you how many extra seats you need before any of it can be uploaded.\u003C\u002Fli>\u003C\u002Ful>\u003Ch3>Upload history\u003C\u002Fh3>\u003Cp>The \u003Cstrong>Bulk People Upload\u003C\u002Fstrong> page lists your past uploads with the file name, who uploaded it, the date, and whether it completed or had errors — useful for confirming an import or tracking down a row that never arrived.\u003C\u002Fp>\u003Ch2>Current limitations\u003C\u002Fh2>\u003Cp>These apply to the \u003Cstrong>Invite Team Member(s)\u003C\u002Fstrong> flow:\u003C\u002Fp>\u003Cul>\u003Cli>Invited users must share your workspace's email domain.\u003C\u002Fli>\u003Cli>Group assignment is not available during the invite process.\u003C\u002Fli>\u003Cli>Names are generated from the email address.\u003C\u002Fli>\u003Cli>No other user information can be entered during the invite.\u003C\u002Fli>\u003Cli>Use \u003Cstrong>Bulk People Upload\u003C\u002Fstrong> when any of these matter.\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>FAQs\u003C\u002Fh2>\u003Cp>\u003Cstrong>Can I invite multiple users at once?\u003C\u002Fstrong> Yes, in a single invitation.\u003C\u002Fp>\u003Cp>\u003Cstrong>Can I invite users from another company?\u003C\u002Fstrong> Not currently — the email domain must match your workspace.\u003C\u002Fp>\u003Cp>\u003Cstrong>Can I assign groups when inviting?\u003C\u002Fstrong> Not in this flow. 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