[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"initial-data":3,"kb:search:disabled":33,"kb:sectionPath:null:null:en":36,"kb:categories:1:en":37,"kb:brandArticles:1:0:en":53,"kb:articleDetails:75:en":76,"kb:categoryDetails:3:en":108,"kb:subSections:5:en":124,"kb:sectionArticles:5:0:500:en":125},[4,14],{"theme":5,"assets":11},{"color-primary":6,"color-page-bg":7,"color-page-bg-dark":8,"color-content-bg":7,"color-content-bg-hover":9,"color-text-default":10},"#e51728","#ffffff","#121212","#f6f9fc","#0a2540",{"logo":12,"favicon":13},"\u002Fknowledge-base\u002Fpleased-logo.svg","\u002Fknowledge-base\u002Fpleased-favicon.svg",[15],{"name":16,"code":17,"url":17,"displayOrder":18,"isActive":19,"inboundEmailDomains":20,"outboundEmailDomain":20,"publishSettings":21,"id":18},"Pleased","pleased",1,true,"@pleased.com",{"KB":22,"CHATBOT":29},{"publishedLanguages":23,"defaultLanguage":28},[24],{"name":25,"nameLocal":26,"locale":27},"English*","English","en",{"name":25,"nameLocal":26,"locale":27},{"publishedLanguages":30,"defaultLanguage":32},[31],{"name":25,"nameLocal":26,"locale":27},null,{"data":34,"total":35},[],0,[],[38,43,47,51],{"id":39,"brandId":18,"position":39,"title":40,"description":41,"titleTranslated":32,"descriptionTranslated":32,"isActive":19,"language":27,"englishVersion":19,"isInternal":42},3,"Getting Started","Getting Started with Pleased",false,{"id":44,"brandId":18,"position":44,"title":45,"description":46,"titleTranslated":32,"descriptionTranslated":32,"isActive":19,"language":27,"englishVersion":19,"isInternal":42},5,"Ticket Management","Test 2",{"id":48,"brandId":18,"position":49,"title":50,"description":50,"titleTranslated":32,"descriptionTranslated":32,"isActive":19,"language":27,"englishVersion":19,"isInternal":42},17,15,"Creating a Knowledge Base",{"id":49,"brandId":18,"position":48,"title":52,"description":52,"titleTranslated":32,"descriptionTranslated":32,"isActive":19,"language":27,"englishVersion":19,"isInternal":42},"Release Notes",{"content":54,"number":35,"size":72,"totalElements":44,"pageable":73,"last":19,"totalPages":18,"sort":75,"first":19,"numberOfElements":44,"empty":42},[55,58,61,64,68],{"id":56,"brandId":18,"sectionId":32,"categoryId":39,"categoryName":32,"categoryNameTranslated":32,"title":57,"titleTranslated":32,"position":56,"isDraft":42,"isPromoted":19,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":42,"isPriority":42},70,"Install the Pleased Chat Widget on your website",{"id":59,"brandId":18,"sectionId":44,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":60,"titleTranslated":32,"position":59,"isDraft":42,"isPromoted":19,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":42,"isPriority":42},71,"Setting up inbound emails",{"id":62,"brandId":18,"sectionId":44,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":63,"titleTranslated":32,"position":62,"isDraft":42,"isPromoted":19,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":42,"isPriority":42},72,"Setting up outbound emails",{"id":65,"brandId":18,"sectionId":66,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":67,"titleTranslated":32,"position":65,"isDraft":42,"isPromoted":19,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":42,"isPriority":42},82,9,"Inviting teammates",{"id":69,"brandId":18,"sectionId":66,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":70,"titleTranslated":32,"position":71,"isDraft":42,"isPromoted":19,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":42,"isPriority":42},104,"Configuring your Chatbot",93,10,{"sort":74,"offset":35,"pageNumber":35,"pageSize":72,"paged":19,"unpaged":42},{"sorted":19,"empty":42,"unsorted":42},{"sorted":19,"empty":42,"unsorted":42},{"article":77,"sections":86,"category":89,"relatedArticles":90,"relatedTagsArticles":107},{"id":78,"brandId":18,"sectionId":44,"categoryId":32,"title":79,"body":80,"keywords":32,"position":78,"isCommentDisabled":32,"isDraft":42,"isPromoted":42,"upvotes":32,"downvotes":32,"isActive":19,"language":27,"englishVersion":19,"createdAt":81,"createdBy":82,"updatedAt":83,"updatedBy":84,"tags":32,"includeForAi":19,"authorName":85},75,"Setting up Webforms","\u003Cp>A webform is a contact form you embed on your own website. 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Omit it to load your default webform\u003Ccode style=\"background-color: rgba(129, 139, 152, 0.12);\">data-target-element-id\u003C\u002Fcode>YesThe \u003Ccode style=\"background-color: rgba(129, 139, 152, 0.12);\">id\u003C\u002Fcode> of the container element the form renders into\u003C\u002Fp>\u003Cp>The form renders inside an iframe, so it cannot be affected by — or affect — the styling of the rest of your page.\u003C\u002Fp>\u003Cp>You can also configure the form to display knowledge base articles alongside it, so customers see relevant self-serve content before submitting.\u003C\u002Fp>\u003Ch2>Step 4 — Publish and test\u003C\u002Fh2>\u003Col>\u003Cli>Add the snippet to your page and publish the change.\u003C\u002Fli>\u003Cli>Load the page and submit a test entry.\u003C\u002Fli>\u003Cli>Check the ticket appears in the helpdesk under the brand you selected.\u003C\u002Fli>\u003C\u002Fol>\u003Ch2>Managing existing forms\u003C\u002Fh2>\u003Cp>The webform list shows every form in the workspace. Select one to edit its name, fields or embed options. Changes take effect on your website as soon as they are saved — you do not need to update the embedded snippet unless the form's identifier changes.\u003C\u002Fp>\u003Ch2>Troubleshooting\u003C\u002Fh2>\u003Cp>The form does not appear. Check that the container \u003Ccode style=\"background-color: rgba(129, 139, 152, 0.12);\">div\u003C\u002Fcode> exists on the page, that its \u003Ccode style=\"background-color: rgba(129, 139, 152, 0.12);\">id\u003C\u002Fcode> matches \u003Ccode style=\"background-color: rgba(129, 139, 152, 0.12);\">data-target-element-id\u003C\u002Fcode> exactly, and that the script tag was published.\u003C\u002Fp>\u003Cp>Submissions do not create tickets. 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