[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"initial-data":3,"kb:search:disabled":33,"kb:sectionPath:null:null:en":36,"kb:categories:1:en":37,"kb:brandArticles:1:0:en":60,"kb:articleDetails:118:en":83,"kb:categoryDetails:7:en":107,"kb:subSections:21:en":120,"kb:sectionArticles:21:0:500:en":121},[4,14],{"theme":5,"assets":11},{"color-primary":6,"color-page-bg":7,"color-page-bg-dark":8,"color-content-bg":7,"color-content-bg-hover":9,"color-text-default":10},"#e51728","#ffffff","#121212","#f6f9fc","#0a2540",{"logo":12,"favicon":13},"\u002Fknowledge-base\u002Fpleased-logo.svg","\u002Fknowledge-base\u002Fpleased-favicon.svg",[15],{"name":16,"code":17,"url":17,"displayOrder":18,"isActive":19,"inboundEmailDomains":20,"outboundEmailDomain":20,"publishSettings":21,"id":18},"Pleased","pleased",1,true,"@pleased.com",{"KB":22,"CHATBOT":29},{"publishedLanguages":23,"defaultLanguage":28},[24],{"name":25,"nameLocal":26,"locale":27},"English*","English","en",{"name":25,"nameLocal":26,"locale":27},{"publishedLanguages":30,"defaultLanguage":32},[31],{"name":25,"nameLocal":26,"locale":27},null,{"data":34,"total":35},[],0,[],[38,43,47,50,54,56],{"id":39,"brandId":18,"position":39,"title":40,"description":41,"titleTranslated":32,"descriptionTranslated":32,"isActive":19,"language":27,"englishVersion":19,"isInternal":42},3,"Getting Started","Getting Started with Pleased",false,{"id":44,"brandId":18,"position":44,"title":45,"description":46,"titleTranslated":32,"descriptionTranslated":32,"isActive":19,"language":27,"englishVersion":19,"isInternal":42},5,"Ticket Management","Test 2",{"id":48,"brandId":18,"position":48,"title":49,"description":49,"titleTranslated":32,"descriptionTranslated":32,"isActive":19,"language":27,"englishVersion":19,"isInternal":42},7,"Triggers and Automation Rules",{"id":51,"brandId":18,"position":52,"title":53,"description":53,"titleTranslated":32,"descriptionTranslated":32,"isActive":19,"language":27,"englishVersion":19,"isInternal":42},17,15,"Creating a Knowledge Base",{"id":52,"brandId":18,"position":51,"title":55,"description":55,"titleTranslated":32,"descriptionTranslated":32,"isActive":19,"language":27,"englishVersion":19,"isInternal":42},"Release Notes",{"id":57,"brandId":18,"position":57,"title":58,"description":59,"titleTranslated":32,"descriptionTranslated":32,"isActive":19,"language":27,"englishVersion":19,"isInternal":42},18,"Developer Docs","External Events",{"content":61,"number":35,"size":79,"totalElements":44,"pageable":80,"last":19,"totalPages":18,"sort":82,"first":19,"numberOfElements":44,"empty":42},[62,65,68,71,75],{"id":63,"brandId":18,"sectionId":32,"categoryId":39,"categoryName":32,"categoryNameTranslated":32,"title":64,"titleTranslated":32,"position":63,"isDraft":42,"isPromoted":19,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":42,"isPriority":42},70,"Install the Pleased Chat Widget on your website",{"id":66,"brandId":18,"sectionId":44,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":67,"titleTranslated":32,"position":66,"isDraft":42,"isPromoted":19,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":42,"isPriority":42},71,"Setting up inbound emails",{"id":69,"brandId":18,"sectionId":44,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":70,"titleTranslated":32,"position":69,"isDraft":42,"isPromoted":19,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":42,"isPriority":42},72,"Setting up outbound emails",{"id":72,"brandId":18,"sectionId":73,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":74,"titleTranslated":32,"position":72,"isDraft":42,"isPromoted":19,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":42,"isPriority":42},82,9,"Inviting teammates",{"id":76,"brandId":18,"sectionId":73,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":77,"titleTranslated":32,"position":78,"isDraft":42,"isPromoted":19,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":42,"isPriority":42},104,"Configuring your Chatbot",93,10,{"sort":81,"offset":35,"pageNumber":35,"pageSize":79,"paged":19,"unpaged":42},{"sorted":19,"empty":42,"unsorted":42},{"sorted":19,"empty":42,"unsorted":42},{"article":84,"sections":92,"category":94,"relatedArticles":95,"relatedTagsArticles":106},{"id":85,"brandId":18,"sectionId":86,"categoryId":32,"title":87,"body":88,"keywords":32,"position":85,"isCommentDisabled":32,"isDraft":42,"isPromoted":42,"upvotes":32,"downvotes":32,"isActive":19,"language":27,"englishVersion":19,"createdAt":89,"createdBy":90,"updatedAt":89,"updatedBy":90,"tags":32,"includeForAi":19,"authorName":91},118,21,"External Event FAQs","\u003Ch3>External Events\u003C\u002Fh3>\u003Cp>\u003Cstrong>Do External Events create tickets?\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>No. They only turn existing Ticket Triggers, Chat Triggers, or Automations on or off. Build the ticket\u002Fchat behaviour in those rules first.\u003C\u002Fp>\u003Cp>\u003Cstrong>Who can manage External Event rules?\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Admins or other roles with their own edit permissions.\u003C\u002Fp>\u003Cp>\u003Cstrong>Why did my event not change anything?\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Common causes:\u003C\u002Fp>\u003Cul>\u003Cli>Wrong or missing token\u003C\u002Fli>\u003Cli>Feature not enabled for the workspace\u003C\u002Fli>\u003Cli>\u003Ccode>eventType\u003C\u002Fcode> mismatch\u003C\u002Fli>\u003Cli>Condition keys\u002Fvalues don’t match \u003Ccode>data\u003C\u002Fcode>\u003C\u002Fli>\u003Cli>Rule inactive\u003C\u002Fli>\u003Cli>Target trigger\u002Fautomation already in the desired state\u003C\u002Fli>\u003Cli>Payload rejected (size, status, timestamp, duplicate \u003Ccode>eventId\u003C\u002Fcode>)\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cstrong>What values can \u003C\u002Fstrong>\u003Ccode>status\u003C\u002Fcode>\u003Cstrong> have?\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>\u003Ccode>FIRING\u003C\u002Fcode> or \u003Ccode>CLOSED\u003C\u002Fcode>.\u003C\u002Fp>\u003Cp>\u003Cstrong>Can I match nested JSON?\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>No - only top-level keys inside \u003Ccode>data\u003C\u002Fcode>.\u003C\u002Fp>\u003Cp>\u003Cstrong>How many conditions can I add?\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Up to 25 total across Meet all + Meet any.\u003C\u002Fp>\u003Cp>\u003Cstrong>Does order of External Event rules matter?\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Yes. Higher-ranked (higher priority) active rules are considered first when several could match.\u003C\u002Fp>\u003Cp>\u003Cstrong>What happens if I delete the Ticket Trigger an External Event points to?\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>You’ll see a dependency warning listing the External Event rules. The target can appear as deleted in the External Event form; recreate or retarget the action.\u003C\u002Fp>\u003Cp>\u003Cstrong>Is brand required on the API call?\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>The ingest endpoint does not require a brand header. Isolation is by tenant deployment and the access token issued in that workspace.\u003C\u002Fp>","2026-10-20T14:47:16.000+00:00",11,"Connor Paterson",[93],{"id":86,"brandId":18,"categoryId":48,"parentSectionId":32,"position":86,"title":59,"description":59,"titleTranslated":32,"descriptionTranslated":32,"sections":32,"articles":32,"isActive":19,"language":27,"englishVersion":19,"isInternal":42},{"id":48,"brandId":18,"position":48,"title":49,"description":49,"titleTranslated":32,"descriptionTranslated":32,"isActive":19,"language":27,"englishVersion":19,"isInternal":42},[96,99,102,105],{"id":97,"brandId":18,"sectionId":86,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":98,"titleTranslated":32,"position":97,"isDraft":42,"isPromoted":42,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":42,"isPriority":42},114,"Generating Access Tokens",{"id":100,"brandId":18,"sectionId":86,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":101,"titleTranslated":32,"position":100,"isDraft":42,"isPromoted":42,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":42,"isPriority":42},115,"Creating an external event",{"id":103,"brandId":18,"sectionId":86,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":104,"titleTranslated":32,"position":103,"isDraft":42,"isPromoted":42,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":42,"isPriority":42},117,"Access Tokens FAQs",{"id":85,"brandId":18,"sectionId":86,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":87,"titleTranslated":32,"position":85,"isDraft":42,"isPromoted":42,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":42,"isPriority":42},[],{"category":108,"sections":109,"articles":119},{"id":48,"brandId":18,"position":48,"title":49,"description":49,"titleTranslated":32,"descriptionTranslated":32,"isActive":19,"language":27,"englishVersion":19,"isInternal":42},[110,112,115,118],{"id":57,"brandId":18,"categoryId":48,"parentSectionId":32,"position":57,"title":111,"description":111,"titleTranslated":32,"descriptionTranslated":32,"sections":32,"articles":32,"isActive":19,"language":27,"englishVersion":19,"isInternal":42},"Ticket Triggers",{"id":113,"brandId":18,"categoryId":48,"parentSectionId":32,"position":113,"title":114,"description":114,"titleTranslated":32,"descriptionTranslated":32,"sections":32,"articles":32,"isActive":19,"language":27,"englishVersion":19,"isInternal":42},19,"Chat Triggers",{"id":116,"brandId":18,"categoryId":48,"parentSectionId":32,"position":116,"title":117,"description":117,"titleTranslated":32,"descriptionTranslated":32,"sections":32,"articles":32,"isActive":19,"language":27,"englishVersion":19,"isInternal":42},20,"Automations",{"id":86,"brandId":18,"categoryId":48,"parentSectionId":32,"position":86,"title":59,"description":59,"titleTranslated":32,"descriptionTranslated":32,"sections":32,"articles":32,"isActive":19,"language":27,"englishVersion":19,"isInternal":42},[],[],{"content":122,"number":35,"size":127,"totalElements":128,"pageable":129,"last":19,"totalPages":18,"sort":131,"first":19,"numberOfElements":128,"empty":42},[123,124,125,126],{"id":97,"brandId":18,"sectionId":86,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":98,"titleTranslated":32,"position":97,"isDraft":42,"isPromoted":42,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":42,"isPriority":42},{"id":100,"brandId":18,"sectionId":86,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":101,"titleTranslated":32,"position":100,"isDraft":42,"isPromoted":42,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":42,"isPriority":42},{"id":103,"brandId":18,"sectionId":86,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":104,"titleTranslated":32,"position":103,"isDraft":42,"isPromoted":42,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":42,"isPriority":42},{"id":85,"brandId":18,"sectionId":86,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":87,"titleTranslated":32,"position":85,"isDraft":42,"isPromoted":42,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":42,"isPriority":42},500,4,{"sort":130,"offset":35,"pageNumber":35,"pageSize":127,"paged":19,"unpaged":42},{"sorted":19,"empty":42,"unsorted":42},{"sorted":19,"empty":42,"unsorted":42}]