[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"initial-data":3,"kb:search:disabled":33,"kb:sectionPath:null:null:fr":36,"kb:categories:1:fr":37,"kb:brandArticles:1:0:fr":38,"kb:articleDetails:81:fr":45},[4,14],{"theme":5,"assets":11},{"color-primary":6,"color-page-bg":7,"color-page-bg-dark":8,"color-content-bg":7,"color-content-bg-hover":9,"color-text-default":10},"#e51728","#ffffff","#121212","#f6f9fc","#0a2540",{"logo":12,"favicon":13},"\u002Fknowledge-base\u002Fpleased-logo.svg","\u002Fknowledge-base\u002Fpleased-favicon.svg",[15],{"name":16,"code":17,"url":17,"displayOrder":18,"isActive":19,"inboundEmailDomains":20,"outboundEmailDomain":20,"publishSettings":21,"id":18},"Pleased","pleased",1,true,"@pleased.com",{"KB":22,"CHATBOT":29},{"publishedLanguages":23,"defaultLanguage":28},[24],{"name":25,"nameLocal":26,"locale":27},"English*","English","en",{"name":25,"nameLocal":26,"locale":27},{"publishedLanguages":30,"defaultLanguage":32},[31],{"name":25,"nameLocal":26,"locale":27},null,{"data":34,"total":35},[],0,[],[],{"content":39,"number":35,"size":40,"totalElements":35,"pageable":41,"last":19,"totalPages":35,"sort":44,"first":19,"numberOfElements":35,"empty":19},[],10,{"sort":42,"offset":35,"pageNumber":35,"pageSize":40,"paged":19,"unpaged":43},{"sorted":19,"empty":43,"unsorted":43},false,{"sorted":19,"empty":43,"unsorted":43},{"article":46,"sections":54,"category":59,"relatedArticles":62,"relatedTagsArticles":86},{"id":47,"brandId":18,"sectionId":48,"categoryId":32,"title":49,"body":50,"keywords":32,"position":47,"isCommentDisabled":32,"isDraft":43,"isPromoted":43,"upvotes":32,"downvotes":32,"isActive":19,"language":27,"englishVersion":19,"createdAt":51,"createdBy":52,"updatedAt":51,"updatedBy":52,"tags":32,"includeForAi":19,"authorName":53},81,9,"Using notifications","\u003Cp>Notifications tell you when a chat is offered to you, when a call comes in, and when a ticket needs your attention. Getting them working on day one is what stops conversations sitting unanswered while you are looking at another tab.\u003C\u002Fp>\u003Cp>Everything arrives in two places: a \u003Cstrong>pop-up alert with a sound\u003C\u002Fstrong> for live conversations, and the \u003Cstrong>notification bell\u003C\u002Fstrong> for tickets.\u003C\u002Fp>\u003Ch2>How Pleased alerts you\u003C\u002Fh2>\u003Cp>\u003Cstrong>Customer waiting in the chat queue\u003C\u002Fstrong> — Pop-up alert — \u003Cstrong>Sound:\u003C\u002Fstrong> Yes\u003C\u002Fp>\u003Cp>\u003Cstrong>Chat assigned to you\u003C\u002Fstrong> — Pop-up alert with \u003Cstrong>Accept\u003C\u002Fstrong> and \u003Cstrong>Ignore\u003C\u002Fstrong> — \u003Cstrong>Sound:\u003C\u002Fstrong> Yes\u003C\u002Fp>\u003Cp>\u003Cstrong>Another agent invites you into a chat\u003C\u002Fstrong> — Pop-up alert — \u003Cstrong>Sound:\u003C\u002Fstrong> Yes\u003C\u002Fp>\u003Cp>\u003Cstrong>Group chat assigned to you\u003C\u002Fstrong> — Pop-up alert — \u003Cstrong>Sound:\u003C\u002Fstrong> Yes\u003C\u002Fp>\u003Cp>\u003Cstrong>New WhatsApp message\u003C\u002Fstrong> — Pop-up alert — \u003Cstrong>Sound:\u003C\u002Fstrong> Yes\u003C\u002Fp>\u003Cp>\u003Cstrong>Incoming call\u003C\u002Fstrong> — Ringing call card with \u003Cstrong>Accept\u003C\u002Fstrong> and \u003Cstrong>Ignore\u003C\u002Fstrong> — \u003Cstrong>Sound:\u003C\u002Fstrong> Yes\u003C\u002Fp>\u003Cp>\u003Cstrong>Ticket trigger or automation notification\u003C\u002Fstrong> — Notification bell — \u003Cstrong>Sound:\u003C\u002Fstrong> No\u003C\u002Fp>\u003Cblockquote>\u003Cstrong>Note:\u003C\u002Fstrong> All alerts appear \u003Cstrong>inside the Pleased tab\u003C\u002Fstrong> — Pleased does not send operating-system notifications, so nothing appears in your Windows or macOS notification centre. This is why sound matters: it is the only thing that reaches you while you are looking at another window.\u003C\u002Fblockquote>\u003Ch2>Turn on sound first\u003C\u002Fh2>\u003Cp>Browsers deliberately prevent pages from playing sound before you have interacted with them, to stop websites playing unexpected audio.\u003C\u002Fp>\u003Cp>\u003Cstrong>If you see an \"Audio Notification Warning!\" message in the top-right corner — an amber speaker icon asking you to click anywhere — Pleased cannot play sounds yet.\u003C\u002Fstrong> It appears once you go online for chat or voice.\u003C\u002Fp>\u003Cp>Clicking anywhere on the page fixes it immediately, but only for that tab and only until you refresh or reopen Pleased. To avoid doing it every time, allow sound permanently for the site.\u003C\u002Fp>\u003Ch3>Google Chrome (desktop)\u003C\u002Fh3>\u003Col>\u003Cli>Open Pleased.\u003C\u002Fli>\u003Cli>Select the icon at the far left of the address bar — a sliders (tune) icon on current versions of Chrome, a padlock on older ones.\u003C\u002Fli>\u003Cli>Select \u003Cstrong>Site Settings\u003C\u002Fstrong>.\u003C\u002Fli>\u003Cli>Set \u003Cstrong>Sound\u003C\u002Fstrong> to \u003Cstrong>Allow\u003C\u002Fstrong>.\u003C\u002Fli>\u003C\u002Fol>\u003Ch3>Mozilla Firefox (desktop)\u003C\u002Fh3>\u003Col>\u003Cli>Open Pleased.\u003C\u002Fli>\u003Cli>Press \u003Ccode>Ctrl-i\u003C\u002Fcode> (Windows\u002FLinux) or \u003Ccode>Cmd-i\u003C\u002Fcode> (macOS) to open the Page Info window.\u003C\u002Fli>\u003Cli>Open the \u003Cstrong>Permissions\u003C\u002Fstrong> tab.\u003C\u002Fli>\u003Cli>Allow \u003Cstrong>Audio\u003C\u002Fstrong> and \u003Cstrong>Video\u003C\u002Fstrong> permissions for the site.\u003C\u002Fli>\u003C\u002Fol>\u003Ch3>Safari (desktop)\u003C\u002Fh3>\u003Col>\u003Cli>Open Pleased.\u003C\u002Fli>\u003Cli>Select \u003Cstrong>Safari\u003C\u002Fstrong> in the menu bar.\u003C\u002Fli>\u003Cli>Choose \u003Cstrong>Settings for this website\u003C\u002Fstrong>.\u003C\u002Fli>\u003Cli>Select \u003Cstrong>Allow All Auto-Play\u003C\u002Fstrong>.\u003C\u002Fli>\u003C\u002Fol>\u003Ch3>Microsoft Edge (desktop)\u003C\u002Fh3>\u003Col>\u003Cli>Select the three dots in the top-right corner.\u003C\u002Fli>\u003Cli>Go to \u003Cstrong>Settings\u003C\u002Fstrong>.\u003C\u002Fli>\u003Cli>Choose \u003Cstrong>Cookies and site permissions\u003C\u002Fstrong>.\u003C\u002Fli>\u003Cli>Scroll to \u003Cstrong>Media autoplay\u003C\u002Fstrong>.\u003C\u002Fli>\u003Cli>Add your Pleased address (for example \u003Ccode>yourcompany.pleased.com\u003C\u002Fcode>) to the \u003Cstrong>Allow\u003C\u002Fstrong> list.\u003C\u002Fli>\u003C\u002Fol>\u003Ch2>The notification bell\u003C\u002Fh2>\u003Cp>The bell in the top bar carries ticket notifications. A red badge shows how many you have not read yet, counting up to \u003Cstrong>99+\u003C\u002Fstrong>.\u003C\u002Fp>\u003Cp>Select it to open the list:\u003C\u002Fp>\u003Cp>\u003Cstrong>Only show unread\u003C\u002Fstrong> — Hides notifications you have already read\u003C\u002Fp>\u003Cp>\u003Cstrong>Mark all as read\u003C\u002Fstrong> — Clears the badge without opening each one\u003C\u002Fp>\u003Cp>\u003Cstrong>Notification\u003C\u002Fstrong> — Selecting it opens the ticket it refers to\u003C\u002Fp>\u003Cp>Each entry shows the ticket number and the message your workspace configured.\u003C\u002Fp>\u003Cp>Two things worth knowing:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cstrong>Bell notifications are silent.\u003C\u002Fstrong> There is no sound for them, so check the bell when you come back to Pleased rather than waiting to hear something.\u003C\u002Fli>\u003Cli>\u003Cstrong>They are kept for 30 days\u003C\u002Fstrong>, then removed automatically.\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>Getting notified about tickets\u003C\u002Fh2>\u003Cp>Nothing arrives in the bell unless your workspace has set it up. An administrator configures who is notified and when:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cstrong>Ticket triggers\u003C\u002Fstrong> notify the assignee or a group when a ticket changes — see \u003Cstrong>Using Ticket Triggers\u003C\u002Fstrong>.\u003C\u002Fli>\u003Cli>\u003Cstrong>Automations\u003C\u002Fstrong> act on time-based conditions, such as a ticket left open too long — see \u003Cstrong>Setting up automations\u003C\u002Fstrong>.\u003C\u002Fli>\u003Cli>\u003Cstrong>Slack messages\u003C\u002Fstrong> can be posted to a channel when something needs the team's attention — see \u003Cstrong>Using the Slack integration\u003C\u002Fstrong>.\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>Calls also need microphone permission\u003C\u002Fh2>\u003Cp>Sound permission lets you \u003Cem>hear\u003C\u002Fem> the alert; taking a call also needs your \u003Cstrong>microphone\u003C\u002Fstrong>. The first time it is required, Pleased shows a \u003Cstrong>Microphone Permission Required\u003C\u002Fstrong> dialog with instructions for your browser. See \u003Cstrong>Managing inbound calls\u003C\u002Fstrong>.\u003C\u002Fp>\u003Ch2>Settings you might be looking for\u003C\u002Fh2>\u003Cp>Pleased has no personal notification preferences — there is nothing to switch on or off, and the notification sound is the same for everyone. What you receive depends on your role, your groups, and the triggers and automations your workspace has configured.\u003C\u002Fp>\u003Cp>Related settings that \u003Cstrong>are\u003C\u002Fstrong> configurable, but by an administrator rather than by you:\u003C\u002Fp>\u003Cp>\u003Cstrong>How many chats you can handle at once\u003C\u002Fstrong> — \u003Cstrong>Chat > Settings > Agent Settings\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>\u003Cstrong>Whether chats are assigned automatically\u003C\u002Fstrong> — \u003Cstrong>Chat > Settings\u003C\u002Fstrong> — chat assignment\u003C\u002Fp>\u003Cp>\u003Cstrong>Who gets notified about which tickets\u003C\u002Fstrong> — Ticket triggers and automations\u003C\u002Fp>\u003Cp>Your \u003Cstrong>Profile\u003C\u002Fstrong> page shows your display name, avatar, role, groups and email address. Your interface language is set from the top bar.\u003C\u002Fp>\u003Ch2>Troubleshooting\u003C\u002Fh2>\u003Cp>\u003Cstrong>No sound at all.\u003C\u002Fstrong> Complete the browser steps above, then check your operating system volume and that the correct output device is selected.\u003C\u002Fp>\u003Cp>\u003Cstrong>Sound works, then stops after a while.\u003C\u002Fstrong> The click-anywhere fix only lasts for the session. Use the site-settings route above instead.\u003C\u002Fp>\u003Cp>\u003Cstrong>Nothing appears on my desktop when Pleased is in another window.\u003C\u002Fstrong> That is expected — Pleased alerts you inside the tab only. Rely on sound, and keep Pleased open.\u003C\u002Fp>\u003Cp>\u003Cstrong>I get no ticket notifications.\u003C\u002Fstrong> Someone must configure a trigger or automation to notify you, and you must be the ticket's assignee or a member of the notified group.\u003C\u002Fp>\u003Cp>\u003Cstrong>I am not being offered chats.\u003C\u002Fstrong> This is availability, not notifications — see \u003Cstrong>Going online for customers\u003C\u002Fstrong>.\u003C\u002Fp>","2026-08-21T15:53:44.000+00:00",16,"Manu Ustenko",[55],{"id":48,"brandId":18,"categoryId":56,"parentSectionId":32,"position":48,"title":57,"description":58,"titleTranslated":32,"descriptionTranslated":32,"sections":32,"articles":32,"isActive":19,"language":27,"englishVersion":19,"isInternal":43},3,"General Guides","Quick Start Guides",{"id":56,"brandId":18,"position":56,"title":60,"description":61,"titleTranslated":32,"descriptionTranslated":32,"isActive":19,"language":27,"englishVersion":19,"isInternal":43},"Getting Started","Getting Started with Pleased",[63,66,70,73,76,79,80,83],{"id":64,"brandId":18,"sectionId":48,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":65,"titleTranslated":32,"position":64,"isDraft":43,"isPromoted":19,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":43,"isPriority":43},82,"Inviting teammates",{"id":67,"brandId":18,"sectionId":48,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":68,"titleTranslated":32,"position":69,"isDraft":43,"isPromoted":19,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":43,"isPriority":43},104,"Configuring your Chatbot",93,{"id":71,"brandId":18,"sectionId":48,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":72,"titleTranslated":32,"position":71,"isDraft":43,"isPromoted":43,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":43,"isPriority":43},78,"Going online for customers",{"id":74,"brandId":18,"sectionId":48,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":75,"titleTranslated":32,"position":74,"isDraft":43,"isPromoted":43,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":43,"isPriority":43},79,"Navigating Pleased",{"id":77,"brandId":18,"sectionId":48,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":78,"titleTranslated":32,"position":77,"isDraft":43,"isPromoted":43,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":43,"isPriority":43},80,"Understanding the dashboard",{"id":47,"brandId":18,"sectionId":48,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":49,"titleTranslated":32,"position":47,"isDraft":43,"isPromoted":43,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":43,"isPriority":43},{"id":69,"brandId":18,"sectionId":48,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":81,"titleTranslated":32,"position":82,"isDraft":43,"isPromoted":43,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":43,"isPriority":43},"Customising your Chatbot",94,{"id":84,"brandId":18,"sectionId":48,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":85,"titleTranslated":32,"position":84,"isDraft":43,"isPromoted":43,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":43,"isPriority":43},112,"Integrating the Chatbot into your Android application",[]]