[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"initial-data":3,"kb:search:disabled":33,"kb:sectionPath:null:null:es":36,"kb:categories:1:es":37,"kb:brandArticles:1:0:es":38,"kb:articleDetails:79:es":45},[4,14],{"theme":5,"assets":11},{"color-primary":6,"color-page-bg":7,"color-page-bg-dark":8,"color-content-bg":7,"color-content-bg-hover":9,"color-text-default":10},"#e51728","#ffffff","#121212","#f6f9fc","#0a2540",{"logo":12,"favicon":13},"\u002Fknowledge-base\u002Fpleased-logo.svg","\u002Fknowledge-base\u002Fpleased-favicon.svg",[15],{"name":16,"code":17,"url":17,"displayOrder":18,"isActive":19,"inboundEmailDomains":20,"outboundEmailDomain":20,"publishSettings":21,"id":18},"Pleased","pleased",1,true,"@pleased.com",{"KB":22,"CHATBOT":29},{"publishedLanguages":23,"defaultLanguage":28},[24],{"name":25,"nameLocal":26,"locale":27},"English*","English","en",{"name":25,"nameLocal":26,"locale":27},{"publishedLanguages":30,"defaultLanguage":32},[31],{"name":25,"nameLocal":26,"locale":27},null,{"data":34,"total":35},[],0,[],[],{"content":39,"number":35,"size":40,"totalElements":35,"pageable":41,"last":19,"totalPages":35,"sort":44,"first":19,"numberOfElements":35,"empty":19},[],10,{"sort":42,"offset":35,"pageSize":40,"pageNumber":35,"paged":19,"unpaged":43},{"sorted":19,"empty":43,"unsorted":43},false,{"sorted":19,"empty":43,"unsorted":43},{"article":46,"sections":55,"category":60,"relatedArticles":63,"relatedTagsArticles":87},{"id":47,"brandId":18,"sectionId":48,"categoryId":32,"title":49,"body":50,"keywords":32,"position":47,"isCommentDisabled":32,"isDraft":43,"isPromoted":43,"upvotes":32,"downvotes":32,"isActive":19,"language":27,"englishVersion":19,"createdAt":51,"createdBy":52,"updatedAt":53,"updatedBy":52,"tags":32,"includeForAi":19,"authorName":54},79,9,"Navigating Pleased","\u003Cp>Pleased brings every customer enquiry — email, live chat, phone, social messages, app store reviews and webforms — into one workspace. This article is a map of that workspace so you know where things live before you start using them.\u003C\u002Fp>\u003Ch2>The main navigation\u003C\u002Fh2>\u003Cp>The left-hand navigation is your route into every area. What you see depends on your role and permissions, so you may not have all of these.\u003C\u002Fp>\u003Cp>\u003Cstrong>Dashboard\u003C\u002Fstrong> — Your home screen: a high-level view of your workload, satisfaction scores and team activity\u003C\u002Fp>\u003Cp>\u003Cstrong>Helpdesk\u003C\u002Fstrong> — The ticket queue. Where you read, answer and resolve customer requests\u003C\u002Fp>\u003Cp>\u003Cstrong>Chat\u003C\u002Fstrong> — The live chat console: active conversations, the queue and the chat monitor\u003C\u002Fp>\u003Cp>\u003Cstrong>Voice\u003C\u002Fstrong> — Calls: the call window, the call monitor, visitor lists and call history\u003C\u002Fp>\u003Cp>\u003Cstrong>Knowledge Base\u003C\u002Fstrong> — Write and manage the help articles your customers and the AI chatbot use\u003C\u002Fp>\u003Cp>\u003Cstrong>Analytics\u003C\u002Fstrong> — Reporting across tickets, chats, calls and articles\u003C\u002Fp>\u003Cp>\u003Cstrong>Reports\u003C\u002Fstrong> — Operational reports such as agent availability and shift handover\u003C\u002Fp>\u003Cp>\u003Cstrong>Settings\u003C\u002Fstrong> — Channels, automation, brands, people, roles and everything else that configures the workspace\u003C\u002Fp>\u003Cp>\u003Cstrong>Profile\u003C\u002Fstrong> — Your own details: display name, role, groups and email address\u003C\u002Fp>\u003Ch2>Three ideas worth understanding early\u003C\u002Fh2>\u003Ch3>Everything becomes a ticket\u003C\u002Fh3>\u003Cp>However a customer reaches you — an email, a chat, a call, a tweet, an app review, a webform — Pleased normalises it into a \u003Cstrong>ticket\u003C\u002Fstrong>. 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