[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"initial-data":3,"kb:search:disabled":33,"kb:sectionPath:null:null:af-NA":36,"kb:categories:1:af-NA":37,"kb:brandArticles:1:0:af-NA":38,"kb:articleDetails:113:af-NA":45},[4,14],{"theme":5,"assets":11},{"color-primary":6,"color-page-bg":7,"color-page-bg-dark":8,"color-content-bg":7,"color-content-bg-hover":9,"color-text-default":10},"#e51728","#ffffff","#121212","#f6f9fc","#0a2540",{"logo":12,"favicon":13},"\u002Fknowledge-base\u002Fpleased-logo.svg","\u002Fknowledge-base\u002Fpleased-favicon.svg",[15],{"name":16,"code":17,"url":17,"displayOrder":18,"isActive":19,"inboundEmailDomains":20,"outboundEmailDomain":20,"publishSettings":21,"id":18},"Pleased","pleased",1,true,"@pleased.com",{"KB":22,"CHATBOT":29},{"publishedLanguages":23,"defaultLanguage":28},[24],{"name":25,"nameLocal":26,"locale":27},"English*","English","en",{"name":25,"nameLocal":26,"locale":27},{"publishedLanguages":30,"defaultLanguage":32},[31],{"name":25,"nameLocal":26,"locale":27},null,{"data":34,"total":35},[],0,[],[],{"content":39,"number":35,"size":40,"totalElements":35,"pageable":41,"last":19,"totalPages":35,"sort":44,"first":19,"numberOfElements":35,"empty":19},[],10,{"sort":42,"offset":35,"pageNumber":35,"pageSize":40,"paged":19,"unpaged":43},{"sorted":19,"empty":43,"unsorted":43},false,{"sorted":19,"empty":43,"unsorted":43},{"article":46,"sections":55,"category":59,"relatedArticles":61,"relatedTagsArticles":63},{"id":47,"brandId":18,"sectionId":48,"categoryId":32,"title":49,"body":50,"keywords":32,"position":47,"isCommentDisabled":32,"isDraft":43,"isPromoted":43,"upvotes":32,"downvotes":32,"isActive":19,"language":27,"englishVersion":19,"createdAt":51,"createdBy":52,"updatedAt":53,"updatedBy":52,"tags":32,"includeForAi":19,"authorName":54},113,17,"External Events API Guide","\u003Cp>\u003Cstrong class=\"ql-size-large\">Summary\u003C\u002Fstrong>\u003Cspan class=\"ql-size-large\"> \u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>External events API accepts the clients events and process them under pre-defined External Event automation configurations. The External Event automations are located in Automation builder tab. You need to prepare the automations for the event types you want to process. If there are no automations the event will be ignored.\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cimg src=\"https:\u002F\u002Fpleased-cdn-prod-shared.s3.eu-central-1.amazonaws.com\u002Farticle\u002F151ba62d-db4a-491f-9593-58f3efd8be39-editor_image_Th_10_2026.png\">\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cstrong class=\"ql-size-large\">Example Event Request\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Here you can find an example curl request to external event API (`https:\u002F\u002Fcommunication.pleased.com\u002Fapi\u002Fv1\u002Fexternal-events`).\u003C\u002Fp>\u003Cp>The \"plsExternalAccessToken\" is the security token, must be generated in Pleased app.\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cimg src=\"https:\u002F\u002Fpleased-cdn-prod-shared.s3.eu-central-1.amazonaws.com\u002Farticle\u002F8667480e-1ab6-42f2-895c-6e47cca54b66-editor_image_Mo_10_2026.png\">\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cstrong class=\"ql-size-large\">Security\u003C\u002Fstrong> \u003C\u002Fp>\u003Cp>The API needs a special token that generated in our app. You need to generate in under section \u003Cstrong>Settings > Access \u003C\u002Fstrong>Tokens  with button \u003Cstrong>Generate Token\u003C\u002Fstrong>. The token will be valid until the client deletes it. \u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cimg src=\"https:\u002F\u002Fpleased-cdn-prod-shared.s3.eu-central-1.amazonaws.com\u002Farticle\u002F935cb0ce-a0f2-4d4c-8ddd-e6603ae30d95-editor_image_Th_10_2026.png\">\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cstrong class=\"ql-size-large\">Request Details\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>The API requirements are listed below.\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cimg src=\"https:\u002F\u002Fpleased-cdn-prod-shared.s3.eu-central-1.amazonaws.com\u002Farticle\u002F8dd1b8fe-a910-4c37-bf90-140495305a5f-editor_image_Mo_10_2026.png\">\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cstrong class=\"ql-size-large\">Response Details\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>The API response object structure is same for success and error cases, it contains following fields.\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cimg src=\"https:\u002F\u002Fpleased-cdn-prod-shared.s3.eu-central-1.amazonaws.com\u002Farticle\u002F0e447bf4-b7ae-4579-8411-51eac8b2704e-editor_image_Mo_10_2026.png\">\u003C\u002Fp>\u003Cp>The http response codes are listed below, we provide the details in the response object above. The code descriptions and examples are listed in below.\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cimg src=\"https:\u002F\u002Fpleased-cdn-prod-shared.s3.eu-central-1.amazonaws.com\u002Farticle\u002F79e38010-819a-4e0e-953f-da71f0a73ac4-editor_image_Mo_10_2026.png\">\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cimg src=\"https:\u002F\u002Fpleased-cdn-prod-shared.s3.eu-central-1.amazonaws.com\u002Farticle\u002F8c38112d-4e88-417c-b071-f9534467fd12-editor_image_Mo_10_2026.png\">\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cstrong class=\"ql-size-large\">\u003Cspan class=\"ql-cursor\">\u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>\u003Cimg src=\"https:\u002F\u002Fpleased-cdn-prod-shared.s3.eu-central-1.amazonaws.com\u002Farticle\u002Ff23a024f-fb14-4cdb-be4b-e9a1899fb243-editor_image_Mo_10_2026.png\">\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>","2026-10-14T14:09:03.000+00:00",67,"2026-10-19T08:50:12.000+00:00","Emre Asil",[56],{"id":48,"brandId":18,"categoryId":57,"parentSectionId":32,"position":48,"title":58,"description":58,"titleTranslated":32,"descriptionTranslated":32,"sections":32,"articles":32,"isActive":19,"language":27,"englishVersion":19,"isInternal":43},18,"External Events",{"id":57,"brandId":18,"position":57,"title":60,"description":58,"titleTranslated":32,"descriptionTranslated":32,"isActive":19,"language":27,"englishVersion":19,"isInternal":43},"Developer Docs",[62],{"id":47,"brandId":18,"sectionId":48,"categoryId":32,"categoryName":32,"categoryNameTranslated":32,"title":49,"titleTranslated":32,"position":47,"isDraft":43,"isPromoted":43,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":43,"isPriority":43},[]]