[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"initial-data":3,"kb:search:disabled":33,"kb:sectionPath:null:null:af-NA":36,"kb:categories:1:af-NA":37,"kb:brandArticles:1:0:af-NA":38,"kb:articleDetails:105:af-NA":45},[4,14],{"theme":5,"assets":11},{"color-primary":6,"color-page-bg":7,"color-page-bg-dark":8,"color-content-bg":7,"color-content-bg-hover":9,"color-text-default":10},"#e51728","#ffffff","#121212","#f6f9fc","#0a2540",{"logo":12,"favicon":13},"\u002Fknowledge-base\u002Fpleased-logo.svg","\u002Fknowledge-base\u002Fpleased-favicon.svg",[15],{"name":16,"code":17,"url":17,"displayOrder":18,"isActive":19,"inboundEmailDomains":20,"outboundEmailDomain":20,"publishSettings":21,"id":18},"Pleased","pleased",1,true,"@pleased.com",{"KB":22,"CHATBOT":29},{"publishedLanguages":23,"defaultLanguage":28},[24],{"name":25,"nameLocal":26,"locale":27},"English*","English","en",{"name":25,"nameLocal":26,"locale":27},{"publishedLanguages":30,"defaultLanguage":32},[31],{"name":25,"nameLocal":26,"locale":27},null,{"data":34,"total":35},[],0,[],[],{"content":39,"number":35,"size":40,"totalElements":35,"pageable":41,"last":19,"totalPages":35,"sort":44,"first":19,"numberOfElements":35,"empty":19},[],10,{"sort":42,"offset":35,"pageNumber":35,"pageSize":40,"paged":19,"unpaged":43},{"sorted":19,"empty":43,"unsorted":43},false,{"sorted":19,"empty":43,"unsorted":43},{"article":46,"sections":54,"category":59,"relatedArticles":62,"relatedTagsArticles":68},{"id":47,"brandId":18,"sectionId":32,"categoryId":48,"title":49,"body":50,"keywords":32,"position":47,"isCommentDisabled":32,"isDraft":43,"isPromoted":43,"upvotes":32,"downvotes":32,"isActive":19,"language":27,"englishVersion":19,"createdAt":51,"createdBy":48,"updatedAt":52,"updatedBy":48,"tags":32,"includeForAi":19,"authorName":53},105,15,"Release Notes - July 2026","\u003Cp>July focused on making Pleased easier to adopt and manage without requiring support from a Pleased engineer.\u003C\u002Fp>\u003Cp>We introduced self-service email setup, plan-aware workspace controls and more flexible Chat Widget configuration, alongside improvements across Tickets, Voice, Webforms, Social Channels and the Pleased website.\u003C\u002Fp>\u003Ch2>Workspace management\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cstrong>Plan-aware workspace controls\u003C\u002Fstrong> - Brand and language limits now follow the workspace’s subscription plan.\u003C\u002Fli>\u003Cli>\u003Cstrong>Clearer seat management\u003C\u002Fstrong> - Admins can see seat usage when inviting or uploading users and are warned when all available seats are occupied.\u003C\u002Fli>\u003Cli>\u003Cstrong>Improved team invitations\u003C\u002Fstrong> - A dedicated invitation page makes it easier to invite team members, assign roles and check seat availability.\u003C\u002Fli>\u003Cli>\u003Cstrong>Deactivate agents\u003C\u002Fstrong> - Admins can now deactivate agents when they no longer need access, freeing their seat for another team member.\u003C\u002Fli>\u003Cli>\u003Cstrong>Safer brand management\u003C\u002Fstrong> - The final brand in a workspace can no longer be deleted, helping prevent workspaces from being left without an active brand.\u003C\u002Fli>\u003Cli>Fixed an issue where email addresses using different capitalisation could be treated as separate accounts.\u003C\u002Fli>\u003Cli>Fixed issues that could prevent valid email addresses from being used during login or user creation.\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>Email\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cstrong>Self-service Email Setup\u003C\u002Fstrong> - Brands can now configure inbound and outbound support email from \u003Cstrong>Settings > Email Setup\u003C\u002Fstrong>. The guided process covers mailbox or domain details, connection testing and verification.\u003C\u002Fli>\u003Cli>\u003Cstrong>Automatic Gmail forwarding confirmation\u003C\u002Fstrong> - Gmail forwarding confirmation messages are now handled automatically and will no longer create support tickets.\u003C\u002Fli>\u003Cli>\u003Cstrong>Improved inbound email support\u003C\u002Fstrong> - Emails containing an HTML body but no plain-text version are now accepted.\u003C\u002Fli>\u003Cli>\u003Cstrong>Safer email configuration management\u003C\u002Fstrong> - Support email configurations can now be removed without immediately deleting their underlying records.\u003C\u002Fli>\u003Cli>Improved error handling and validation across the email setup process.\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>Live Chat & Chat Widget\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cstrong>Configurable guest details\u003C\u002Fstrong> - Name, email, description and phone number can now be individually configured as required or optional.\u003C\u002Fli>\u003Cli>\u003Cstrong>Optional email verification\u003C\u002Fstrong> - Email verification can be disabled so a customer’s request is created immediately after submission.\u003C\u002Fli>\u003Cli>\u003Cstrong>Flexible CSAT presentation\u003C\u002Fstrong> - Customer satisfaction surveys can now use either stars or emoji without changing how responses are submitted.\u003C\u002Fli>\u003Cli>\u003Cstrong>Safer chat resolution\u003C\u002Fstrong> - Agents must send at least one message before they can end a live chat.\u003C\u002Fli>\u003Cli>\u003Cstrong>Additional integration controls\u003C\u002Fstrong> - Websites hosting the Chat Widget can detect whether a conversation is active, respond when an open request is created and optionally hide the Chat Widget header.\u003C\u002Fli>\u003Cli>Fixed issues that could prevent existing guest customers from creating an open request.\u003C\u002Fli>\u003Cli>Improved the handling of optional guest information, names containing additional spaces and verified email requests.\u003C\u002Fli>\u003Cli>Fixed navigation and article-related issues within the Chat Widget.\u003C\u002Fli>\u003Cli>Fixed missing customer names on some guest-created tickets.\u003C\u002Fli>\u003Cli>Added a missing Chat Widget translation.\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>Tickets & agent workspace\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cstrong>Improved assignee search\u003C\u002Fstrong> - Agents can now be found by name as well as email address when assigning tickets.\u003C\u002Fli>\u003Cli>\u003Cstrong>More reliable first reply reporting\u003C\u002Fstrong> - Agent first reply times are now recorded more consistently.\u003C\u002Fli>\u003Cli>\u003Cstrong>Long ticket subjects\u003C\u002Fstrong> - Ticket subjects that exceed the supported length are now automatically limited in the console.\u003C\u002Fli>\u003Cli>Fixed an issue that could cause ticket merging to fail when multiple updates occurred simultaneously.\u003C\u002Fli>\u003Cli>Fixed an issue that could allow duplicate ticket tags to be added.\u003C\u002Fli>\u003Cli>Improved the reliability of ticket updates during periods of high activity.\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>Voice\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cstrong>Inline call recordings\u003C\u002Fstrong> - Agents can now play call recordings directly within the ticket conversation instead of opening them separately.\u003C\u002Fli>\u003Cli>\u003Cstrong>Ignore incoming calls\u003C\u002Fstrong> - Agents can dismiss an incoming voice call when they are unable to answer.\u003C\u002Fli>\u003Cli>Improved voice assignment and routing behaviour.\u003C\u002Fli>\u003Cli>Fixed an issue where cancelled calls could remain active after a follow-up attempt.\u003C\u002Fli>\u003Cli>Updated call error messages to make failures easier for agents to understand.\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>Webforms\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cstrong>Improved submission confirmation\u003C\u002Fstrong> - Customers now remain on the current page after submitting a Webform and see a clear confirmation message.\u003C\u002Fli>\u003Cli>\u003Cstrong>Modal close control\u003C\u002Fstrong> - Webforms displayed in a modal now provide a close option after successful submission.\u003C\u002Fli>\u003Cli>\u003Cstrong>Clearer error handling\u003C\u002Fstrong> - Submission errors returned by the platform are now displayed directly within the form.\u003C\u002Fli>\u003Cli>Fixed an issue that could cause the second step of Webform setup to appear empty.\u003C\u002Fli>\u003Cli>Webforms now default to standard form mode when a website does not specify a display mode.\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>Social Channels\u003C\u002Fh2>\u003Cul>\u003Cli>Improved the handling of unsuccessful replies sent through X.\u003C\u002Fli>\u003Cli>Facebook accounts that were previously removed can now be reconnected.\u003C\u002Fli>\u003Cli>Improved Facebook webhook reliability for certain message payloads.\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>Knowledge Base\u003C\u002Fh2>\u003Cul>\u003Cli>Added improved search descriptions to Knowledge Base pages to help search engines understand and present their content.\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>Pleased website\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cstrong>Redesigned website\u003C\u002Fstrong> - The Pleased homepage, pricing pages and feature pages have been rebuilt with updated content, calls to action and visual assets.\u003C\u002Fli>\u003Cli>\u003Cstrong>Improved search visibility\u003C\u002Fstrong> - Public pages now include improved titles, descriptions, canonical links, social-sharing information and sitemap coverage.\u003C\u002Fli>\u003Cli>\u003Cstrong>Updated feature pages\u003C\u002Fstrong> - The Help Desk, Live Chat, Knowledge Base, Automations, Collaboration and Analytics pages now follow the new site design.\u003C\u002Fli>\u003Cli>Added a disclaimer for the X channel within the pricing comparison.\u003C\u002Fli>\u003Cli>The \u003Cstrong>Work with Pleased\u003C\u002Fstrong> contact form now requires a name.\u003C\u002Fli>\u003Cli>Improved page titles and other search information across the website.\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cbr>\u003C\u002Fp>","2026-09-16T11:01:18.000+00:00","2026-09-16T11:01:50.000+00:00","Kaan Sarilar",[55],{"title":56,"id":57,"brandId":35,"categoryId":35,"position":35,"description":58,"isActive":19,"language":27,"englishVersion":19},"All Sections",-1,"",{"id":48,"brandId":18,"position":60,"title":61,"description":61,"titleTranslated":32,"descriptionTranslated":32,"isActive":19,"language":27,"englishVersion":19,"isInternal":43},17,"Release Notes",[63,67],{"id":64,"brandId":18,"sectionId":32,"categoryId":48,"categoryName":32,"categoryNameTranslated":32,"title":65,"titleTranslated":32,"position":66,"isDraft":43,"isPromoted":43,"isActive":19,"language":27,"englishVersion":19,"updatedAt":32,"isInternal":32,"includeForAi":32,"expiryTime":32,"priority":43,"isPriority":43},103,"Release Notes - 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